What is QuickBooks Error -6000, -80 & How to Fix It?

Are you getting this message on your screen “Error -6000, -80: An error occurred when QuickBooks tried to access the company file”?

If you are looking to get rid of the QuickBooks Error -6000, -80, then you are in the right place. We are going to discuss the possible reasons for which you might get this error on your screen as well as the solutions for this error. After reading this article even a Novice User will be able to solve the QuickBooks Error -6000, -80 in no time and get back to work as soon as possible.

QuickBooks Error -6000, -80

First, let’s discuss the possible reasons for why you might be facing this error.

  • You recently restored your Company data or it has been converted over a network.
  • Your QuickBooks Data file is being hosted by several computers.
  • Your QuickBooks is not able to communicate with the server.
  • Your Company file has some data damage.

We are providing the solutions for Single-user environments as well as Multi-user environments. Carefully read the solutions for the environment in which your QuickBooks is used and only follow those solutions.

Single-User Environments

Solution 1: Run the QuickBooks Company File Diagnostic Tool

  • Download, Install and run the QuickBooks Company File Diagnostic Tool on your computer.
  • Carefully examine the report given out by the tool. If the tool detected some Data Damage but couldn’t repair it, you can do two things. Manually restore a backed up company file or use the Auto Data Recovery (ADR) tool to restore data.
  • Send your Company file to our Data Recovery team to request Data Recovery service. Contact QuickBooks Tech Support Number at +1800-291-2485. Fees may apply.

If no Data damage was detected in your company file but still encounter the error, move on to the next solution.

Solution 2: Change The Location of The File

  • Start with copying your backup files which will have the .qbb extension. Or the company file that you are looking to update to a local hard drive.
  • Now, either update the company file or restore the backup.
  • Copy the restored or updated version of your company file and paste it in the original location.

Multi-User Environments

The solutions provided in this section are for the QuickBooks which are used in a multi-user environment. Intuit recommends in total four solutions for this particular error. Follow the order of solutions given below for an effective result.

Solution 1: Run the QuickBooks Company File Diagnostic Tool

  • Download, Install and run the QuickBooks Company File Diagnostic Tool on your computer.
  • Carefully examine the report given out by the tool. If the tool detected some Data Damage but couldn’t repair it, you can do two things. Manually restore a backed up company file or use the Auto Data Recovery (ADR) tool to restore data.
  • Send your Company file to our Data Recovery team to request Data Recovery service. Contact QuickBooks Tech Support Number at +1800-291-2485. Fees may apply.

If the error still persists, move on to the next solution.

Solution 2: Run the QuickBooks Connection Diagnostic tool

  • Open your browser and go to the official QuickBooks Connection Diagnostic Tool page.
  • Enter your Email address and agree to the terms and condition to download the tool.
  • Follow the instructions on your screen to install the tool.
  • If the report says “File Open successful” but the error is still on your screen, move on to the next solution.

Solution 3: Change The Location of The File

  • Start with copying your backup files which will have the .qbb extension. Or the company file that you are looking to update to a local hard drive.
  • Now, either update the company file or restore the backup.
  • Copy the restored or updated version of your company file and paste it in the original location.
  • If this doesn’t work out for you go to the next solution.

Solution 4: Manually Resolving The Error

Only follow this solution if the QuickBooks Connection Diagnostic Tool or the QuickBooks File Diagnostic Tool are not running on your computer or you want to solve the error manually.

Step 1: Update your QuickBooks to The Latest Release

  • Open your QuickBooks and update it to the latest release. Ensure that your QuickBooks product is selected. If t is not selected then click on “Choose a different product” and select your product.
  • Choose one from “Automatic Updates” or “Manual Updates” and follow the instructions on your screen.
  • If you already have the latest release on your computer then you can move on to the next step.

Step 2: Check Firewalls or Anti-virus

  • Due to a large number of Firewalls/Anti-virus present in the market, Intuit can’t provide support for specific firewall issues.
  • Go to your official Firewalls/Anti-virus website and configure your firewall to allow internet access to the QuickBooks Files.
  • If your Firewall is configured you can move to the next step.

Step 3: Check the Permissions For Accessing The Company File

  • Navigate to “Set up folder permissions to share company files” and verify that the permissions are set accordingly.
  • If all the permissions are set correctly and the error persists, move on to the next solution.

Step 4: Scanning the Company Files

  • Go to the location where your company files are stored and search for Network Descriptor (.nd) file. This file contains information regarding the computer which is hosting the file.
  • Press the Windows Key on your Keyboard or click on the Windows Start button.
  • Navigate to Programs>QuickBooks>QuickBooks Database Server Manager.
  • Click on “Add Folder” and browse to the folders which contain the company files.
  • After you are done adding all the folders, click on “Scan”.
  • Click on close and go to the folders where the company files are stored. Verify that a .QBW.ND file was created for each of the company data files.
  • If you can’t see the QuickBooks Database Server Manager in the program list, you will have to uninstall QuickBooks and reinstall it. Select the second option which states “I’ll be using QuickBooks on this computer, AND I’ll be storing our company file here so it can be shared over our network.”
  • Move on to the next solution if that didn’t work for you.

Step 5: Verify The Hosting

The only computer which will have the hosting feature turned on should be the one with QuickBooks Database Server Manager installed.

Computer Workstations:

  • Open your QuickBooks.
  • Go to File>Utilities, if you see Host Multi-Users Access on the list, this means that this computer is not hosting the company file. Move on to the next computer.
  • If you are able to see “Stop Hosting Multi-User Access”, select that and click on “Yes” to stop hosting.
  • Click on “Yes” again to continue and move to the next computer.

Server:

  • Open your Task Manager by right-clicking on the taskbar on your screen.
  • Search for QBDBMgrN.exe in the image name column. The list can be alphabetized by clicking on the column heading.
  • If you are not able to see QBDBMgrN.exe, make sure that the QuickBooks service is on the computer and it is running as well. For that, Login as an Administrator and click on the Start button. Type in “services.msc” in the open field in run and hit enter. Make sure that the startup type is automatic, and the services are running. If the services are not running, right click on it and select “Start”. If the services are running but they are not “Automatic”, double-click on it and select “Automatic” from the drop-down menu.
  • Open the Username column and make sure that the entry is correct in QBDBMgrN.exe row. The entry should be QBDataServiceUser23 or QBDataServiceUser23 depending upon the version of your QuickBooks.
  • If the error is still coming move on to the next step.

Step 6: Check for data damage in various locations

On the hosting computer:

  • Verify if the “Server Install only” is installed.
  • Navigate to “Copy File to another location”.
  • If you can open the company file on this computer, verify your company file else proceed to Copy File to another location.
  • You may have to rebuild your company file.
  • If no problems are detected with your company file, move on to the next solution.

Copy file to a different location

  • Go to the folder that contains the company file.
  • Look for the file and copy it.
  • Paste it on the desktop.
  • Open your QuickBooks and try to open the company file.
  • If the same error pops-up on your screen, then you might have data damage. In that case, contact the QuickBooks Technical Support. Fees may apply.
  • If the company file opens successfully, copy the file back to its original location. Change the name of the original file so that it doesn’t get replaced by the new file. You can add “Old” or “Damaged” in the original file name so that you don’t get confused.
  • Open QuickBooks and also open the company file from its original location. Your QuickBooks should be running smoothly now.

If none of the solutions mentioned above worked for you, then it might be a possibility that you have deeper issues in your QuickBooks. Call the QuickBooks Tech Support Number on +1800-291-2485 and explain the situation of your QuickBooks to one of our QuickBooks Experts. They will run a deep scan on your QuickBooks to dig out any underlying issues or Errors and then they will fix them. You can rest assured that your QuickBooks will be in safe hands and it will be fixed as soon as it possible.